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Frequently asked questions

Ordering

Which size should I buy, help with finding the right size?


We recommend that you use our size guides to compare measurements against a similar item you own to find the suitable size. For more info click link below. SIZE GUIDE




How do I place an order with M.KREW


Browse our products and place items into your basket. You can then proceed to checkout where you can either check out as a guest or create an account for future orders.




What happens once I have placed my order?


Once your order is completed and your payment has been received by us, we will send a confirmation email to you, advising that your order is being processed. All our products are Made-to-Order, Garments can take anywhere from 3-14 days to be fufilled. Goods will be shipped immediately after fufillemnt. Delivery can take anywhere from 3-5 business days within the UK, from 3-8 business days within Europe, from 5-10 business days to the USA and 7-14 days internationaly. .




Can I cancel or amend an order?


Please contact us immediately at m.krewofficial@gmail.com. If the item has not started to be made we can cancel the order however if the matrial has already been cut/printed for your order we may not be ble to cancel, we will do our best to assist you.




I’m having problems placing my order – can you help?


Please email m.krewofficial@gmail.com and we will be happy to help.




What payment methods can I use?


We accept Visa, Visa Debit, Visa Electron, Visa Purchasing, MasterCard, MasterCard Debit and Maestro. We also accept secure payments via PayPal.





Delivery

How much do you charge for delivery?


Delivery is free to UK Mainland, £7.99 - £14.99 - to Europe £14.99 - To the USA £29.99 - £79.99 - To the Rest of the World




Can I track my order online?


Once your order is dispatched, you should receive an email with your tacking reference number and a link to the delivery company’s parcel tracking website.




When will I receive my package?


If you live in Uk Mainand you will recieve your goods within 3-5 business days 5- 10 business days to Europe 5 - 10 business days to the USA 7 - 14 business days to the rest of the world.




Do I have to pay customs / import charges?


No charges are payable on orders delivered to addresses within the EU. Goods shipped outside of the EU may be taxed at standard rates.





Returns

Can I return an item?


You can return unwanted items within 10 days of your delivery date . Items must be unused, and in the same condition in which you received them. Please please email m.krewofficial@gmail.com as soon as possible to ensure you recieve a full refund, if you email after 12 days you can only recieve an exchange.




What if I receive my order but the product is damaged?


If your item is damaged in transit, please contact m.krewofficial@gmail.com immediately.




What if I receive the wrong item?


Although unlikely, if you do receive an incorrect item, please contact m.krewofficial@gmail.com and include your order number and email address.





Competitions

When is the Deadline for the Draw in Your Own Style Competition?


You can find the curent deadline on the M.Krew Page.




Whats is the Prize for the Draw in Your Own Style competition ?


As a prize the winner will get their drawing printed on the T-shirt for the character they applied for. Their name will appear as a collaboration on the T-Shirt tag, on our webpage and social media. They will have a link to their art page featured on our webpage. In addition they will win a cash prize of £150.




What are the rules for the Draw in Your Own Style Competition?






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