Frequently asked questions
Which size should I buy, help with finding the right size?
We recommend that you use our size guides to compare measurements against a similar item you own to find the suitable size. For more info click link below.
How do I place an order with M.KREW
Browse our products and place items into your basket. You can then proceed to checkout where you can either check out as a guest or create an account for future orders.
What happens once I have placed my order?
Once your order is completed and your payment has been received by us, we will send a confirmation email to you, advising that your order is being processed.
Can I cancel or amend an order?
Please contact us immediately at firstname.lastname@example.org. If the item has not started to be made we can cancel the order however if the matrial has already been cut/printed for your order we may not be ble to cancel, we will do our best to assist you.
I’m having problems placing my order – can you help?
Please email email@example.com and we will be happy to help.
What payment methods can I use?
We accept Visa, Visa Debit, Visa Electron, Visa Purchasing, MasterCard, MasterCard Debit and Maestro. We also accept secure payments via PayPal.
How much do you charge for delivery?
Delivery is free to UK Mainland,
Can I track my order online?
When will I receive my package?
If you live in Uk Mainand you will recieve your goods within 3-5 business days
Do I have to pay customs / import charges?
No charges are payable on orders delivered to addresses within the EU. Goods shipped outside of the EU may be taxed at standard rates.
Can I return an item?
You can return unwanted items within 10 days of your delivery date . Items must be unused, and in the same condition in which you received them. Please please email firstname.lastname@example.org as soon as possible to ensure you recieve a full refund, if you email after 12 days you can only recieve an exchange.
What if I receive my order but the product is damaged?
If your item is damaged in transit, please contact email@example.com immediately.
What if I receive the wrong item?
Although unlikely, if you do receive an incorrect item, please contact firstname.lastname@example.org and include your order number and email address.
When is the Deadline for the Draw in Your Own Style Competition?
You can find the curent deadline on the M.Krew Page.
Whats is the Prize for the Draw in Your Own Style competition ?
As a prize the winner will get their drawing printed on the T-shirt for the character they applied for. Their name will appear as a collaboration on the T-Shirt tag, on our webpage and social media. They will have a link to their art page featured on our webpage. In addition they will win a cash prize of £150.